Classy Trips Passenger Terms and Conditions

This Application/Services is/are operated by Classy Trips.

These terms and conditions ("User Terms") apply to your use of the Service, whether through a computer or a mobile phone, the Service and the Application, as well as to all information, recommendations, and or services/Application. This document is an electronic record in terms of Information Technology and does not require any physical or digital signatures.

By clicking on the "I ACCEPT" button, you are consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND THESE ENTIRE USER TERMS BEFORE YOU USE THE SERVICES/APPLICATION.

If you do not accept any of the User Terms, then please do not avail any of the services being provided therein.

YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND Classy Trips IN RESPECT OF THE USE AND SERVICES OF THE SITE.

By accepting these User Terms, you also allow Classy Trips to send you promotional emails, notifications and SMS alerts from time to time.

1. DEFINITIONS

All of the defined and capitalized terms in these User Terms will have the meaning assigned to them here below:

(i) "Account"

shall mean the account created by the Customer on the Application for availing the Services provided by Classy Trips.

(ii) "Additional Fee"

shall mean any toll duty, taxes, etc. as may not be included in the Fare or not already paid as a part of the Total Ride Fee but payable to any third party / government authorities for undertaking the Ride under Applicable Law.

(iii) "Applicable Laws"

shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal.

(iv) "Application"

shall mean the mobile application "Classy Trips" updated by Classy Trips from time to time.

(v) "Convenience Fee"/"Access Fee"

shall mean the fee payable by the Customer to Classy Trips for the Service i.e., for availing the technology services offered by Classy Trips, door to door service, wi-fi access, customer support and cashless payment options. Convenience Fee shall be chargeable on every booking made through the Application.

(vi) "Cancellation Fee"

shall mean the Fare and Convenience Fee payable towards cancellation of a Ride by a Customer in terms of Clause 7 of these User Terms and the Cancellation Terms and Conditions.

(vii) "City of Operation"

shall mean a city in which the Customers and TPSPs avail and render the transportation services respectively.

(viii) "Customer/ You"

means a person who has an Account on the Application.

(ix) "Driver"

shall mean and include such individuals as may be evaluated, appointed and trained by an operator associated with us to provide the transportation services on its behalf and persons who are registered with Classy Trips and own the Vehicles and who have necessary city taxi permits and other applicable transport vehicle permits and licenses to provide transportation services within the City of Operation.

(x) "E-Wallet"

shall mean a pre-paid instrument, which can be used to make payments.

(xi) "Fare"

shall mean such amount in which is reflected on the Application, as the fare payable for the specific Ride performed by a Driver.

(xii) "Force Majeure Event"

shall mean any event arising due to any cause beyond the reasonable control of Classy Trips.

(xiii) "Classy Trips" or "us" or "we" or "our"

shall mean Classy Trips Pvt Limited.

(xiv) "Classy Trips MILES"

is a loyalty program that Classy Trips runs, where clients earn points for every trip they complete. These points are called Classy TripsMiles.

(xv) "Registration Data"

shall mean and may include the present, valid, true and accurate name; email ID, phone number and such other information as may be required by Classy Trips from the Customer from time of registration on the Application.

(xv) "Inactive"

shall mean an account with no completed trip for a period of Six(6) months.

(xvi) "Ride"

shall mean the travel in the Vehicle by the Customer facilitated through the Application.

(xvii) "Service(s)"

means the facilitation of transportation service by Classy Trips through the Application or via a telephone request at the call center of Classy Trips, or booking on the Site, within the City of Operation.

(xviii) "Site"

shall mean the Application and the website operated by Classy Trips or any other software that enables the use of the Application or such other URL as may be specifically provided by Classy Trips.

(xix) "Substitute Vehicle"

shall mean another vehicle arranged for transporting the Customers to his/her destination, in the event of a Vehicle breakdown.

(xx) "Total Ride Fee"

shall mean and include the Fare, the Convenience Fee or Access Fee, the Cancellation Fee and Additional Fee and taxes as may be applicable from time to time.

(xxi) "T&Cs" and "User Terms"

shall mean these Customer terms and conditions.

(xxii) "TPSP"

shall mean a Driver and/or an operator associated with us offering the service of transporting Customers within the City of Operation as requested by the Customer on the Application.

(xxiii) "Vehicle"

shall mean a motor cab.

(xxiv) "Digital payments"

shall mean any payments made using digital instruments.

2. ELIGIBILITY

You will be "Eligible" to use the Services only when you fulfill all of the following conditions:

1. You have attained at least 18 (eighteen) years of age.
2. You are competent to enter into a contract under the Applicable Laws.

3. REGISTRATION AND ACCOUNT

3.1 You understand and acknowledge that you can register on the Site only after complying with the requirements of this Clause 3 and by entering Your Registration Data.

3.2 You shall ensure that the Registration Data provided by you is accurate, complete, current, valid and true and is updated from time to time. We shall bear no liability for false, incomplete, old or incorrect Registration Data provided by you.

3.3 You are solely responsible for maintaining the confidentiality of Your Registration Data and will be liable for all activities and transactions that occur through Your Account, whether initiated by you or any third party. Your Account cannot be transferred, assigned or sold to a third party. We shall not be liable for any loss that you may incur as a result of someone else using your password or Account, either with or without your knowledge.

3.4 We reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other data provided by You is incorrect or false, or that the security of Your Account has been compromised in any way, or for any other reason We may find just or equitable.

3.5 Except for the Registration Data or any other data submitted by You during the use of any other service offered through Site ("Permitted Information"), Classy Trips does not want You to, and You should not, send any confidential or proprietary information to Classy Trips on the Site or otherwise, unless otherwise is required by Applicable Laws. In accepting these User Terms You agree that any information or materials that You or individuals acting on Your behalf provide to Classy Trips other than the Permitted Information will not be considered confidential or proprietary.

3.6 It is your responsibility to check to ensure that you download the correct application for your device. We are not liable if you do not have a compatible mobile device or if you download the wrong version of the Application for Your mobile device. We reserve the right to terminate the Service and the use of the Application should you be using the Service or Application with an incompatible or unauthorized device.

3.7 We allow you to open only one Account in association with the Registration Data provided by you. In case of any unauthorized use of Your Account please immediately reach Us.

3.8 In case, you are unable to access Your Account, please inform Us and make a written request for blocking Your Account. We will not be liable for any unauthorized transactions made through Your Account prior to the expiry of 48 (forty eight) hours after You have made a request in writing for blocking Your Account, and shall not have any liability in case of Force Majeure Event.

25. APPLICABLE LAW AND DISPUTE RESOLUTION

These User Terms are subject to the laws. Any dispute, claim or controversy arising out of or relating to these User Terms...

The parties shall attempt to settle the same amicably, through negotiation and consultation at such offices of Classy Trips as Classy Trips may designate...

If unresolved after 30 days, the dispute shall be subject to binding arbitration by a sole arbitrator mutually appointed. All disputes are subject to the exclusive jurisdiction of the courts.